Privacy Policy

How we collect, use, and protect your information

Last updated: July 27, 2025

1. Information We Collect

When you use our website and contact forms, we may collect the following information:

  • Contact Information: Name, email address, phone number, and organization name
  • Project Information: Project type, requirements, and messages you send through our contact form
  • Technical Information: IP address, browser type, device information, and website usage data
  • Communication Records: Records of our email correspondence and interactions

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To respond to your inquiries and provide web development services
  • Communication: To send project updates, proposals, and service-related communications
  • Business Operations: To process payments, maintain records, and improve our services
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party services (email providers, hosting services, payment processors) that help us operate our business
  • Legal Requirements: When required by law, court order, or to protect our legal rights
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets
  • Consent: With your explicit consent for any other purpose

Third-Party Services

We use the following third-party services that may collect and process your data:

  • Email Services: Gmail/Google Workspace for email communications
  • Hosting: Replit and cloud hosting providers for website hosting
  • Payment Processing: Stripe for secure payment processing

4. Data Security

We implement reasonable security measures to protect your information:

  • Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Secure Storage: Information is stored on secure servers with appropriate safeguards
  • Regular Updates: We regularly update our security practices and software
  • Data Backup: Secure backup procedures to prevent data loss while maintaining confidentiality

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain our business relationship
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Improve our services and prevent fraud

Contact form submissions and project communications are typically retained for a minimum of 3 years for business and legal purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we have about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request a copy of your information in a portable format
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyze website traffic and usage patterns
  • Remember your preferences and settings

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date at the top of this policy
  • Sending email notification for material changes (if we have your email address)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Lake Web Co.

Email: support@lakewebco.com

Response Time: We typically respond to privacy-related inquiries within 48 hours.