Refund & Dispute Policy

Lake Web Co. is committed to delivering high-quality websites that help your business succeed online. We want you to be completely satisfied with your purchase, which is why we offer this transparent refund policy.

🔄 14-Day Satisfaction Guarantee

Website Package Refunds

We offer a 14-day satisfaction guarantee from the date of purchase for our website packages. If you're not completely satisfied with your website, you may request a full refund within this period.

To qualify for a refund:

Request must be made within 14 calendar days of purchase
Written notice must be sent to support@lakewebco.com
Must include your order number and reason for refund request

What Happens When You Request a Refund

If we approve your refund request:

✅ You'll receive a full refund of your initial website package fee
✅ Refund processed within 5-7 business days to your original payment method
✅ No questions asked within the 14-day window

In exchange, we'll need to:

🔒 Revoke hosting access - Your website will be taken offline immediately
🔒 Disable dashboard access - You'll no longer be able to access your customer portal
📋 Transfer ownership rights - You agree not to copy, recreate, or use any elements of the website we created for you

What's Not Covered

Domain registration fees (if we registered a domain for you, this is a third-party cost)
Third-party service costs (payment processing fees, email services, etc.)
Time spent on approved change requests (see below)

🛠️ Customization Requests Policy

Change Requests Are Final

Once you approve and pay for customization work:

❌ These payments are non-refundable
❌ Work cannot be "undone" for credit
❌ Time spent is billable regardless of final outcome

Why this policy exists:

Our designers invest time and expertise in your custom requests
Once work is completed, it becomes part of your website's value
You can always request additional changes (at standard hourly rate)

🤝 Dispute Resolution

Step 1: Contact Us First

Before initiating any payment disputes with your bank or credit card company, please contact us at:

📧 Email: support@lakewebco.com

⏰ Response Time: Within 24 hours

Most issues can be resolved quickly through direct communication.

Step 2: Formal Review Process

If we can't resolve your concern immediately:

We'll conduct a formal review of your case
You'll receive a written response within 72 hours
We'll work with you to find a fair solution

Step 3: Third-Party Resolution

For complex disputes, we're happy to work with:

Your credit card company's dispute resolution process
Recognized business mediation services
Better Business Bureau (if applicable)

🛡️ Important Legal Terms

Intellectual Property

All website designs, code, and content created by Lake Web Co. remain our intellectual property until final payment
Upon full payment, you receive a license to use the website for your business
If you receive a refund, this license is immediately revoked

Service Limitations

Refunds only apply to our direct services, not third-party costs
We're not responsible for lost business or opportunity costs
Our liability is limited to the amount you paid for our services

Fair Use Policy

This refund policy is designed for legitimate customer satisfaction issues. We reserve the right to refuse service to customers who abuse this policy or attempt fraudulent refunds.

💬 Questions About This Policy?

We're here to help! If you have any questions about our refund policy or need clarification on any terms:

Contact Lake Web Co. Support:

📧 Email: support@lakewebco.com

🎯 Our Promise

We built this policy to be fair to both our customers and our business. We want you to feel confident in your purchase while ensuring we can continue providing high-quality website services to businesses like yours.

Your success is our success – and we're committed to making sure you're happy with your website.